Family Wines Direct

Privacy Policy

Burch Family Wines, trading as Family Wines Direct, is committed to respecting the privacy of your personal information. This website privacy notice explains our policy for dealing with personal information that we collect through

Throughout this policy, we refer to your "personal information" which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.

We will post any changes to this website privacy notice on the website, so we encourage you to check this website privacy notice from time to time.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, billing and delivery address, contact telephone number, credit card number, expiration date and cvv number. This allows us to process and fulfil your orders and to notify you of your order status.

When you voluntarily sign up for our email services, we need only a name and email address - which we use to send the information you requested.

The information you might volunteer regarding a gift recipient is used solely to fulfill gifts you choose to send to that person.

When you enter a contest or other promotional feature, we may ask for your name, address, e-mail address and/or contact telephone number so we can administer the contest and notify winners.

From any messages or comments you submit to us via the website, eg. through an email or Contact Us form, we will use the information provided only to respond appropriately to your message or enquiry.

We collect aggregate information on customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about changes to the web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, you can unsubscribe from our email communications by clicking the button at the bottom of each email we send you, or let us know your contact preferences by sending an email to or calling us on (08) 9756 5200.

Website Cookies

HTTP cookies, sometimes known as web cookies or just cookies, are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences, how far a page is scrolled and the contents of their electronic shopping carts.

Cookies are also subject to a number of misconceptions, mostly based on the erroneous notion that they are computer programs. In fact, cookies are simple pieces of data unable to perform any operation by themselves. In particular, they are neither spyware nor viruses, despite the detection of cookies from certain sites by many anti-spyware products.

Most modern browsers allow users to decide whether to accept cookies, but rejection makes some websites unusable. For example, shopping baskets implemented using cookies do not work if cookies are rejected.

The Websites do not use cookies to store any personal information.

Use and disclosure of information

In addition to providing our services and information to you, we may use or disclose personal information that we collect about you:

  • for the purposes for which it was collected;
  • where you have consented to the use or disclosure;
  • to maintain our relationship with you;
  • to the extent that we are required or authorised by law to do so.

We may also use your personal information to keep you informed of our services, events, developments and other matters. If you do not wish to be contacted for those purposes, you can unsubscribe from our email communications by clicking the button at the bottom of each email we send you, or let us know your contact preferences by sending an email to or calling us on (08) 9756 5200.. We aim to provide you with information and invitations that we consider may be of interest or relevance to you.


The website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.


We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Some sections of the website protect your personal information by requiring you to use a password. For your own protection, we require you to keep this confidential.

Access to information

If you have an account on our website, you can access and update the information on your profile by logging into the service here. You can view your previous purchases and details.

If you wish to request access to any other personal information which we hold about you as a result of our information collection practices outlined in this website privacy notice, please contact us directly on (08) 9756 5200 or through our contact us page. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it.

Securing and Storing Your Personal Information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.

In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.

Disposal of Personal Information

Once your transaction is finalised, both the electronic and hard-copy information is securely archived. After a period of 7 years both the electronic and hard-copy information is destroyed.  No credit card information is retained by us.  This information is always encrypted and used solely for the purpose of facilitating transactions though our secure payment gateway.

Contact details

If you have any questions or feedback about privacy you may contact us as set out below:

Family Wines Direct
PO Box 283
Margaret River WA 6285

Phone: (08) 9756 5200 

In Summary

  • We are committed to protecting your privacy.
  • We use the information we collect on the site to make shopping at Family Wines Direct possible and to enhance your overall shopping experience.
  • We do not sell, trade or rent your personal information to others.
  • If you never want to receive any announcements or special offers from us, please use the unsubscribe facility or contact us